Table of Contents
  1. You must take action to prevent and manage!
  2. Tips to Prevent Missing Emails
  3. A few notes or considerations:

Missing emails?! Tips to prevent and manage.

Many emails are going into Spam or Junk for our community members. Ours to you.. and yours to us.

You must take action to prevent and manage!

Due to increasing email spam filters employed by most email providers, emails to and from us will often go into Spam or Junk folders. This can happen after many years of successful receipt of emails. It is very frustrating to everyone and we want to make sure you are aware and working to resolve.

If you are a participant of a program or classes, these emails are essential to your participation, progress and management. We are unable to do anything but advise you on steps to take to prevent or manage. You must take action to ensure that you receive the emails.

Tips to Prevent Missing Emails

  1. Save ‘’ email to your email address book.
  2. Continuously check your Spam or Junk folder for any emails. Mark emails as ‘Not Junk or Spam’ if any are found in those folders.
  3. Use the Support system. DO NOT RESPOND to emails or send email requests. We developed a cloud based Support system to ensure lost emails do not prevent our communication with you.
  4. GMAIL accounts – Please look in your ‘Promotions’ folder. Please star or move those emails into your Inbox.
  5. Research how your individual email provider enables you to mark our emails as Important or Safe.
  6. For Program Participants. After each assignment, many quizzes or registration to live events in the program, you will receive an email confirmation. Look for these. This is an excellent way to understand if there is a email block on our emails.
  7. Large government or education or hospital institutions. These organizations have even higher level of filters and often put any group emails into ‘quarantine’ or just simply block. We strongly encourage you to use another emails for the program. Or talk to your IT department.

A few notes or considerations:

  • We are most often NOT aware of the issues. We are dedicated to responding quickly. If you are having problems, please review the above in detail before sending us an ‘I am not receiving email’ support request as we will just suggest these things.
  • We have limited or no control over these issues. We rely on you to prevent. Please know we share your frustration as this is an ongoing issue that we must ask our students to help manage.
  • Sometimes these issues will start after years of working properly. This is likely to due with changes from your email provider. Reviewing the above is always necessary.